Cancellation & Refund Information
Website enquiries
This website does not accept payment or complete orders online. Sending an enquiry does not create a purchase and can be stopped at any time.
Confirmed orders
Cancellation and refund terms are explained when an order is confirmed because they can depend on whether material has been prepared or dispatched, the product type, quantity, route and payment method.
Damage, shortage or incorrect product
Please inspect the material at delivery where practical and contact KSBio promptly if the delivered product, quantity or condition differs from the confirmed order. Keep the invoice and clear photographs so the issue can be reviewed.
Resolution
Each confirmed-order issue is reviewed against the agreed order terms and applicable law. Any return, replacement, credit or refund will be communicated directly after review.
Contact
Send the customer name, phone number, product, quantity, order date and issue details to +91 81494 27157 or Support@ksbio.in.