Privacy Policy

Who we are

This website is operated by Krushiseva Bio-Organic Fertilizer (India) Pvt. Ltd., using the Real Green brand, from Gat No. 1112, Hiralage, Gadhinglaj, Kolhapur, Maharashtra 416526, India.

Information we may receive

When you contact us, you may choose to share your name, phone number, village or delivery location, crop, product requirement, quantity and related enquiry details. This website does not take online payments or create customer accounts.

How we use information

We use enquiry information to respond, confirm product availability and current terms, prepare quotations, coordinate accepted orders, provide customer support and maintain business records.

Facebook and Instagram lead forms

If you submit a lead form on a KSBio Facebook Page or Instagram account, Meta may provide us with the details you choose to submit, such as your name, phone number and enquiry answers, together with related form or campaign source information. We use these details to respond to that enquiry and may record them in KSBio's customer relationship system. We do not add lead-form details to promotional audiences or use them for unrelated marketing without separate permission. The information you submit to Meta is also handled under Meta's own privacy terms.

WhatsApp and connected Meta tools

If you contact KSBio on WhatsApp, we receive the phone number and message content or media you choose to send, as well as service information such as message and delivery status. WhatsApp is provided by Meta and its own privacy terms apply. If KSBio enables a connected business messaging service, the service may process conversation content, phone numbers, message identifiers, delivery status and referral details (for example, that an enquiry came from a click-to-WhatsApp ad) to respond to you, support the conversation and maintain the related enquiry record. KSBio does not use enquiry messages for unrelated promotional messaging without separate permission. That connected service is subject to Meta approval and KSBio activation; this notice does not mean that an unactivated feature is currently operating.

Sharing

We use Meta for Facebook, Instagram and WhatsApp; Frappe Cloud for our customer relationship system; Google Cloud for approved application, database and log hosting; and Cloudflare to deliver this website. These providers process information only as needed to provide their services and under their own service terms. We may share only the information needed with service providers involved in an accepted order, such as transport or payment providers. Meta lead-form details may be recorded in KSBio's customer relationship system. If the connected messaging service described above is activated, the conversation information it needs may also be processed there and in restricted operational storage. We may disclose information when required by law. We do not sell enquiry information to third-party advertisers.

Retention and choices

We keep an enquiry that is being handled while it remains active. If no order or continuing service relationship results, we delete or de-identify unnecessary enquiry details 12 months after the last meaningful contact. For a completed customer relationship, we review CRM identity and conversation details 24 months after closure and remove details no longer needed for support, a dispute, a valid communication preference or a legal duty. Message content and media are normally removed from KSBio's records 12 months after the conversation closes. Accounting records are retained for the period required by applicable law; for example, company books and vouchers and GST records can have longer statutory retention periods. A legal hold or other applicable duty may require specific records to be kept longer.

You may ask us to access, correct or delete information held by KSBio by contacting us below. Identify the service you used and contact details you supplied; do not send identity documents unless we explain why they are needed. We aim to complete the request or give you an update within 30 calendar days. We will stop promotional contact when requested, correct inaccurate records and delete information we no longer need. Some accounting, legal or dispute records may need to remain. Requests about information held by Meta may also need to be made directly to Meta.

Third-party services

WhatsApp, phone and email services have their own privacy practices. When you use those services, their policies also apply.

Contact

Email Support@ksbio.in or call/WhatsApp +91 81494 27157 for a privacy question, access/correction/deletion request, or to withdraw a communication preference.